rbaiee believes that gambling should be an entertaining experience — never a source of financial stress or personal harm. This page outlines the tools, resources and commitments we have put in place to help every player on the rbaiee platform stay in control.
Our Commitment
Every player who registers at rbaiee must pass a mandatory age verification check. We do not allow anyone under the age of 18 to open an account, place bets, or access real-money games. KYC documents are reviewed to confirm age eligibility before any withdrawal is processed.
rbaiee allows all registered players to set daily, weekly and monthly deposit limits on their accounts. Once a limit is set, it takes effect immediately for downward adjustments. Upward revisions require a mandatory 7-day cooling-off period before they become active.
Players who feel they need a complete break from gambling can apply for self-exclusion via the rbaiee account settings panel or by contacting support. Self-exclusion periods range from 30 days to permanent exclusion. During exclusion, the account is locked and promotional communications are suspended.
Need a short pause without committing to full self-exclusion? The rbaiee time-out feature lets you step away from your account for a period of 24 hours, 48 hours, 7 days or 30 days. During a time-out, you cannot log in, deposit or place bets, giving you space to reset.
rbaiee can send you periodic session reminders that show how long you have been playing and how much you have wagered in the current session. These reality check notifications help you stay aware of your activity and make informed decisions about whether to continue playing.
Our player support team is available around the clock — every day of the year — to assist with any responsible gaming request. Whether you need to activate a limit, initiate self-exclusion or simply talk through your concerns, contact us at [email protected] and we will respond promptly.
Player Tools
All responsible gaming tools listed below are available free of charge to every rbaiee account holder. You can activate any of these tools at any time through your account settings or by contacting our support team.
Set a maximum deposit cap for any 24-hour, 7-day or 30-day period. Once applied, deposit limits are enforced automatically by the rbaiee system. You can always reduce your limit instantly; increases take 7 days to activate, giving you time to reconsider. Limits apply across all payment methods including bKash, Nagad and Rocket.
Define the maximum amount in BDT (৳) that you are willing to lose over a set period. If your net losses reach your pre-set loss limit within the defined timeframe, rbaiee will automatically prevent further wagering activity until the period resets. This is one of the most powerful tools for staying within a pre-agreed budget.
Permanently or temporarily exclude yourself from the rbaiee platform. Choose from exclusion periods of 30 days, 3 months, 6 months, 1 year, or permanent exclusion. Once exclusion is active, your account is immediately suspended, all promotional emails are stopped, and you are blocked from creating new accounts during the exclusion period.
Set a maximum continuous session duration so that rbaiee automatically logs you out after your chosen time period. Available session limits range from 30 minutes to 8 hours. When your session limit is approaching, you will receive an in-platform notification so that you have the chance to review your activity before being logged out.
Request a temporary account suspension of 24 hours, 48 hours, 1 week or 4 weeks without going through the full self-exclusion process. During a time-out, your account is frozen and you cannot log in, deposit or wager. Your account balance is preserved and accessible once the time-out period expires.
Request a detailed activity statement for any date range showing your total deposits, withdrawals, bets placed, wins, losses and net position in BDT (৳). Understanding your actual gambling history — rather than relying on memory — is a key step in making informed decisions about your play. Statements are delivered to your registered email address.
Getting Started
Activating any of rbaiee's responsible gaming controls takes just a few minutes. Follow the steps below to set up the protection that is right for you. If you need assistance at any stage, our support team at [email protected] is available 24/7.
Warning Signs
Problem gambling can affect anyone, regardless of income, background or how long they have been playing. Being aware of the warning signs is the first step toward getting help. Review the list below honestly — if several of these statements apply to you, we strongly encourage you to use our responsible gaming tools or seek external support.
Our Policy
rbaiee is committed to providing a gambling environment that is safe, fair and enjoyable for all players in Bangladesh. We operate the rbaiee platform in accordance with responsible gaming best practices and hold player welfare as a core operational principle, not an afterthought. Every feature we build, every promotion we run, and every policy we publish is reviewed through the lens of player safety.
We recognise that while the vast majority of rbaiee players gamble recreationally and within their means, a small number may develop patterns of behaviour that indicate a gambling problem. Our responsible gaming programme is designed to support all players — from those who simply want to manage their budget more carefully, to those who need immediate help with a serious gambling-related problem.
Gambling at rbaiee is strictly restricted to adults aged 18 and above. This is a non-negotiable requirement. rbaiee implements multiple layers of age verification, including mandatory date-of-birth declaration at registration and KYC document verification before any withdrawal can be processed. Players found to be under 18 will have their accounts immediately closed and any deposited funds returned. 18+
We also take the issue of underage gambling seriously at the household level. If you share a device with younger family members, we strongly recommend that you log out of your rbaiee account after each session and do not save your login credentials in a shared browser. If you believe a minor has accessed your rbaiee account, contact our support team immediately.
rbaiee encourages all players to approach gambling as a form of entertainment — not as a source of income, a financial investment strategy, or a way to solve financial problems. The outcomes of casino games and sports events are determined by chance (or by real-world events beyond anyone's control), and no betting system, strategy or pattern of play can guarantee consistent profits over time.
Before each session, set yourself a clear budget — an amount you are comfortable losing without it affecting your daily life. Whether you are enjoying live cricket betting on a BPL match, spinning the reels on a slot game, or playing in the live casino, treat the money you stake as the cost of your entertainment, not as an investment you expect to get back.
rbaiee takes additional measures to protect players who may be in a vulnerable situation. Our customer support team is trained to identify signs of distress or problem gambling in player communications and to respond with appropriate care. Where a player discloses a gambling problem in any communication with rbaiee, our team is empowered to initiate responsible gaming measures on behalf of that player without delay.
We also conduct proactive reviews of player account activity. Where our systems detect patterns consistent with problem gambling — such as extended session durations, rapid deposit sequences following large losses, or repeated failed attempts to make deposits after a limit has been reached — our responsible gaming team may reach out proactively to check in on the player's wellbeing.
rbaiee supports all major Bangladeshi payment methods including bKash, Nagad, Rocket and Upay, as well as bank transfers via Dutch-Bangla Bank, BRAC Bank and City Bank. The speed and convenience of mobile financial services in Bangladesh means that deposits can be made quickly — which makes it even more important for players to set deposit limits and stick to their pre-agreed budgets.
rbaiee will never encourage a player to increase their deposit limit beyond what is financially appropriate for their circumstances. We do not pressure players to deposit more to unlock bonuses or to chase a particular promotional tier. Bonus offers are optional and are clearly described so that players can make fully informed decisions before opting in.
When a player applies for self-exclusion at rbaiee, the following actions are taken immediately upon confirmation of the request:
At the end of the exclusion period, the account is not automatically reactivated. Players who wish to return must contact the support team and confirm — after a mandatory 24-hour reflection period — that they wish to resume play. We encourage all returning players who have previously self-excluded to review their limits and responsible gaming settings before resuming.
rbaiee acknowledges that its own tools and support team, while comprehensive, may not be sufficient for all players experiencing serious gambling-related harm. We actively encourage players in distress to reach out to external professional support organisations. Seeking help from a qualified professional or support body is a sign of strength, and rbaiee fully supports players who choose to do so.
If gambling is causing you financial hardship, emotional distress, or problems in your personal relationships, please speak to a trusted friend or family member, consult a healthcare professional, or contact a recognised problem gambling support service. Help is available, and recovery is possible.
For any responsible gaming request — whether you need to activate limits, initiate self-exclusion, request an activity statement, or simply talk to someone — please contact our dedicated support team. All responsible gaming requests are treated as a priority and handled with complete confidentiality.
Key Reminders
Never gamble with money set aside for rent, food, bills, or family expenses. Set a weekly entertainment budget and treat your gambling stake as that budget's ceiling — not a starting point.
Extended gambling sessions impair judgement and increase impulsive decision-making. Set a session timer and commit to stepping away from the screen regularly — even if you are on a winning streak.
Chasing losses is one of the most common and damaging patterns in problem gambling. If you have reached your session budget, stop — regardless of recent results. Tomorrow is another day.
If gambling is becoming a source of stress or secrecy in your life, talk to a trusted friend, family member or professional counsellor. Sharing the burden is the first step toward managing it.
Continue Exploring rbaiee
Now that you are familiar with our responsible gaming tools and commitments, feel free to explore what rbaiee has to offer — always within your limits and at your own pace.